Course Description

Even as financial crime and sanctions grab headlines, consumer protection remains a top priority for regulators. This session outlines why consumer compliance should remain a focus in 2025, and where examiners are still finding weaknesses. Topics include SCRA, MLA, Regulation E, FCRA, FDCPA, UDAAP, and complaint management. If your institution is thinking of shifting resources away from consumer compliance, this session offers reasons to think twice.

Who is this Designed for: Targeted at compliance and audit staff maintaining consumer protection focus amid shifting priorities.

Agenda

• Why continue to comply with consumer regulations and why it's so important

• Deep dive on areas of continued examination scrutiny:

  • SCRA & MLA

  • Regulation E

  • FCRA

  • FDCPA

  • UDAAP

• Avoiding compliance landmines