Description:
Regulation E (Electronic Fund Transfers Act) remains one of the most frequently cited areas in regulatory exams, especially when it comes to error resolution. This session will break down the requirements in clear, actionable terms so community banks and credit unions can strengthen compliance while maintaining customer trust. We’ll focus on the scope of Reg E, error investigation timelines, fraud claims, and how to manage disputes effectively without creating unnecessary risk exposure. Attendees will walk away with practical tools to ensure policies, procedures, and staff training align with both regulatory requirements and real-world operational needs.
Agenda:
Understanding Regulation E – Scope, covered transactions, and key definitions.
Error Resolution Requirements – Step-by-step process and timing rules.
Handling Fraud and Disputes – Determining liability and reimbursement obligations.
Common Compliance Pitfalls – Frequent mistakes and how to avoid them.
Best Practices for Institutions – Tools, training, and process improvements.